Key Account Manager

Our client, a leading training and development company dedicated to equipping individuals and organizations with the skills they need to thrive in today's fast-changing world, is looking for a client-focused Key Account Manager. He or she will serve as the primary bridge between our client and their corporate clients, driving revenue growth, managing key accounts and delivering training solutions through relationship-driven sales.

- Sell trainings while consistently achieving set revenue targets, meeting both minimum sales standards and overall performance benchmarks as established by the Head of Sales.

- Maintain a healthy active pipeline by continuously identifying, tracking and nurturing new business opportunities to ensure consistent achievement of set targets.

- Conduct regular customer satisfaction surveys to provide actionable insights and feedback to the Head of Sales while ensuring continuous improvement in client engagement strategies.

- Manage and grow a robust client portfolio through daily face-to-face visits, corporate presentations, timely and meaningful engagement with both current and prospective clients to uncover new opportunities while advancing the sales process.

- Maintain prioritized accurate account notes and contact history across the entire portfolio with proactive and timely outreach to all contacts in line with established account management guidelines.

- Build sustainable strong client relationships by reaching out through multiple communication channels including phone calls, emails, mailings and seminars to consistently communicate new opportunities while extending existing initiatives.

- Work closely with center staff to deliver the high level of service required for ongoing customer satisfaction, ensuring all client needs are met promptly and professionally at every touch point.

- Collaborate with support teams to facilitate new programs, messages, campaigns and offerings that align with business growth objectives and client needs.

- Actively support customer acquisition efforts through trade shows, email marketing campaigns, online webinars and seminar events, contributing to the overall expansion of the company's client base.

- Prepare and deliver high-quality written presentations, proposals, and price quotations tailored to the specific needs of each client, ensuring professionalism and accuracy at every stage of the sales process.

- Submit accurate weekly sales forecasts to the General Manager along with detailed daily, weekly, and monthly pipeline and sales reports to achieve full transparency and alignment with established reporting guidelines.

* Bachelor's Degree in Sales or any related field.

* Minimum 4 years successful direct sales experience in technology or training, with a focus on SaaS platforms and cloud solutions.

* Demonstrated ability to build and maintain a strong sales pipeline.

* Ability to sell in a team environment.

* Must be able to learn computer software necessary to accomplish administrative tasks including word processor, contract manager, electronic mail and registration packages.

* Microsoft Dynamics CRM experience is a plus.